FAQ 

We have compiled a comprehensive list of questions and answers to provide you with all the information you may need. If you have any additional questions, please don’t hesitate to reach out to our customer support team by sending an email to info@hkskie.com. We’re here to assist you!

1. General Questions:

Q1: How can I contact customer support?
Ans: You can contact our dedicated customer support team by sending an email to info@hkskie.com. We strive to respond to all inquiries within 24-48 hours.

Q2: Where is your company located?
Ans: We are based in UK. However, we ship our products worldwide to cater to fashion enthusiasts across the globe.

Q3: Are your products only available online?
Ans: At the moment, we are primarily an online retailer. We do not have physical retail locations. You can explore our full collection and make purchases through our website .

Q4: Do you offer wholesale or bulk purchasing options?
Ans: Yes, we provide wholesale and bulk purchasing options for interested retailers or businesses. Please contact our wholesale team at info@hkskie.com for more information.

Q5: How can I stay updated on new arrivals, promotions, and sales?
Ans: To stay updated on new arrivals, promotions, and sales, we recommend signing up for our newsletter. You can do this by visiting our website and entering your email address in the designated sign-up box.

2. Product Information:

Q1: How do I know my size?
Ans: We provide a detailed size chart for each product on the product page. Please refer to the size chart and consider your measurements to determine the most appropriate size for you. If you have any further questions about sizing, our customer support team is here to assist you.

Q2: Are the colors of the products accurate on the website?
Ans: We strive to display colors as accurately as possible on our website. However, please note that the actual colors may vary slightly due to lighting, monitor settings, and individual device displays.

Q3: Can I make changes to my order after it has been placed?
Ans: Once an order has been placed, we begin processing it immediately to ensure timely delivery. Therefore, we cannot guarantee that changes can be made once the order is submitted. If you need to make changes, please contact our customer support team as soon as possible, and we will do our best to assist you.

Q4: Do you restock sold-out items?
Ans: We do occasionally restock popular items based on demand. However, as we frequently introduce new collections, some items may be discontinued or available only for a limited time. We encourage you to check our website regularly for updates on restocked items.

3. Orders and Shipping:

Q1: How do I place an order on the website?
Ans: Placing an order is simple. Browse our website to find the items you want, select the desired size and color, and click “Add to Cart.” When you’re ready to check out, click the shopping cart icon and follow the instructions to complete your order.

Q2: What payment methods do you accept?
Ans: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment options such as PayPal and Apple Pay for your convenience.

Q3: Do you offer free shipping?
Ans: Yes, we offer free shipping worldwide. For more details on our shipping policy, please refer to the Shipping Policy section on our website.

Q4: How can I track my order?
Ans: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your delivery on the designated shipping carrier’s website.

Q5: How long does shipping take?
Ans: The estimated shipping time depends on your location and the shipping method selected. Please refer to our Shipping Policy section on our website for more information.

4. Returns and Exchanges:

Q1: Can I return or exchange an item if I change my mind?
Ans: Yes, we accept returns and exchanges within 30 days from the date of delivery. Please refer to our Refund and Returns Policy section on our website for detailed instructions and eligibility requirements.

Q2: Do I need to pay for return shipping?
Ans: Unless the return is due to an error on our part (e.g., wrong or defective item), the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of the returned item(s).

Q3: How long does it take to process a refund or exchange?
Ans: Once we receive the returned item(s), our quality control team will inspect them. We typically process refunds and exchanges within 2-3 business days from the date of receiving and inspecting the returned item(s).

Q4: Can I return or exchange sale or discounted items?
Ans: Yes, sale or discounted items are eligible for return or exchange unless they are marked as final sale. Please refer to our Refund and Returns Policy section on our website for specific details.

5. Privacy and Security:

Q1: How is my personal information protected?
Ans: We take the privacy and security of your personal information seriously. We employ industry-standard security measures to protect your data. For more information, please review our Privacy Policy section on our website.

Q2: Is my credit card information stored on your website?
Ans: No, we do not store any credit card information on our servers. We utilize secure payment processing services to ensure the safety of your financial details.

Q3: Will my personal information be shared with third parties?
Ans: We respect your privacy and does not sell or rent your personal information to third parties for their marketing purposes. For more details on how we collect and use your personal information, please review our Privacy Policy section on our website.

We hope these FAQs have provided clarity and addressed any concerns you may have had. If you require further assistance, please don’t hesitate to contact our customer support team at info@hkskie.com. We’re here to help and ensure your shopping experience with us is exceptional!